ALCAM Logo

News & Updates

News and Updates

LXM Update - October 2025

  • New features including:

    • Interface Agreement register.
    • Read-only API for extracting data from the LXM System

  • Improvements including:

    • Workflow changes to updating characteristics and controls with the option to either:
      • carry out a survey with a blank form; or
      • update individual controls and characteristics as required.
    • Various User Interface tweaks to improve functionality, provide better tool tips and labelling.
    • Improved visibility of Organisation Managers.
    • System constraint removed that prevented the same RIM from being entered at a crossing more than once.
    • Session time increase.
    • Interactive landing page charts focussing on open crossing data only.

  • Other minor bug fixes.

The ALCAM Support Centre is Now Live!

We’re excited to announce the launch of the ALCAM LXM Support Centre—a brand‑new way to access support, knowledge, and resources for the LXM system.

A Smarter Way to Get Support

We’ve redesigned the way LXM user support requests are handled with the introduction of a customer support portal and online ticketing system. This new process:

  • Streamlines support by centralising all requests in one place
  • Improves visibility with real‑time tracking of tickets
  • Delivers insights through enhanced data analytics

Your One‑Stop Knowledge Hub

The Support Centre isn’t just about tickets—it’s also a growing Knowledge Base. Here you’ll find:

  • Level crossing–related information
  • Frequently Asked Questions (FAQs)
  • Tips and tricks to help you get the most out of LXM
  • An intuitive interface to log and manage your requests

Easy Access, Anytime

You can reach the ALCAM Support Centre directly through the LXM system’s “User Support” or via the Contact Us page.

Thank You for Building With Us

Every request and every contribution helps us improve the LXM System, expand and refine the Knowledge Base, and strengthen our shared networks. Together, we’re creating a smarter, more efficient support experience for all LXM users.

👉 Visit the ALCAM Support Centre today and explore the new way to get help.

General Enquiries (Non‑LXM Users)

We welcome general enquiries from everyone willing to provide us with a verified email address. This helps us weed out spam, phishing, and other cyber security threats.

LXM Users

LXM Users can submit a one‑time access request to unlock detailed knowledge base articles, release notes, and other information. This opt‑in process ensures communications remain relevant and prevents unwanted invitations or spam.

 

Portal